Refunds
Upon receiving your returned item, a subsequent inspection will take place to better understand what may have gone wrong during shipping or elsewhere. We will send you an email to notify you that we have successfully received your item and will notify you on the status of your item and its approval or rejection for refund.
If approved, a credit equivalent to the amount paid will be applied to your original payment method within 30 days.
Late Refunds (if applicable)
If we have past the 30 day refund window and you still cannot see a refund reflected in your statement, please double check your bank account.
If you are still unable to find the refund reflected in your statement after double checking, please reach out to your credit card company as it typically takes some time before your refund is officially posted on behalf of the credit card company after we issue the credit back.
If there is still an issue, or you purchased through debit, please reach out to your bank as there is often a processing time with the bank before a refund is posted.
If all of this has been done, and a refund is still unavailable in your account, please reach out to us at [email protected]
Cancellations
Orders cannot be cancelled once Reason to Smile has begun processing the order. In order to promptly deliver our products to you, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to send an email to [email protected] to check whether the processing of an order has commenced, and if it has not, we may be able to accommodate your request to cancel and will do our best to meet your needs.
If the order has not been shipped out yet, and we’re able to cancel it, we will provide a full refund to the original form of payment used to place the order. Accordingly, we encourage you to carefully check your order before submitting it.
For all inquiries, please contact
Reason to Smile at [email protected]
Domestic Shipping Policy
It is the responsibility of the customer to review our domestic shipping policy each time you order a Reason to Smile product to ensure you are up to date with any and all changes and/ or amendments.
Shipment processing time
Each order from Reason to Smile will be processed within 1-3 business days and are not processed, shipped, or delivered on weekends or holidays.
On special occasions during times of high volume orders, processing and shipments can potentially be delayed by a number of days. Take this into consideration when allowing for additional days in transit for delivery.
Order Tracking
Allow for 2-5 business days for our item tracking to update. Upon shipment, you will receive email confirmation outlining your shipment details. If you did not receive this email, please check All Mail or any associated subsection of your email address as messages sometimes are delivered outside of Inbox.
If you have reviewed your email thoroughly and still cannot find your shipment details, please contact us at [email protected] and we will provide you with your tracking number.
Suggestions for Re-Ordering
We suggest that our customers renew their order with us when their CBD is at about half to ensure consistent use without delay between orders. This will ensure you will not run out of CBD.
Unforeseen and/ or Unanticipated Events
Upon purchase, all customers agree not to hold Reason to Smile liable for failure to deliver our product for any and all reasons beyond our control. This includes, but is not limited to, acts of God, natural disasters, war, terrorism, riots, criminal acts, labor shortages, labor strikes (both lawful and unlawful), postal or courier service disruption, infrastructure disruption, communication failure, material shortages, or any and all other circumstances that are reasonably beyond our control.
Damages
We are not liable for any products damaged or lost during shipping. In an instance where you have received your order and the product is damaged, please contact the shipment carrier to file a claim.
If you file a claim with the shipment carrier, we require you save all packaging material and damaged goods before, during, and after the filing.